Keywords: Outsourcing
Morocco has strengthened its position as one of the world's emerging digital hubs after ranking 19th globally in the Global Outsourcing AI Readiness Index 2026, highlighting the country's growing ability to integrate artificial intelligence into the outsourcing industry. The ranking reflects......
Morocco has reinforced its reputation as one of the world's emerging outsourcing hubs after being ranked among the top 25 countries best prepared to integrate artificial intelligence into outsourced business services, according to the Global Outsourcing AI Readiness Index 2026. The report highlights......
Shares in British outsourcing company Capita fell sharply on Tuesday after the UK government withheld £9.9 million (approximately $13.2 million) in payments, citing missed contractual deadlines and shortcomings in planned technology upgrades. The stock dropped by more than 15% after the government......
VFS Global, the Dubai-headquartered visa processing company majority-owned by private equity giant Blackstone, has built a quietly dominant empire atop what was once a straightforward government function. A year-long coordinated investigation involving more than a dozen media partners across Europe and......
The government of Portugal is seeking major changes to labour regulations in an effort to strengthen economic growth and attract more foreign investment. Prime Minister Luís Montenegro said the country must modernize its labour framework to become more competitive in a rapidly changing global......
Africa’s customer experience and outsourcing industry is entering a period of rapid transformation as artificial intelligence reshapes how services are delivered and managed. At GITEX Africa 2026 in Marrakech, industry leaders are shifting focus away from traditional call center models toward......
Morocco’s digital exports achieved strong growth in the first half of 2025, reaching 13.4 billion dirhams by the end of June, according to preliminary data from the Office des Changes. This marks a 3.5% increase compared to the same period in 2024, underscoring the country’s growing prominence......
In a noteworthy development for Morocco's economy, travel revenues reached 87.1 billion dirhams by the end of September 2024, marking an impressive 8.4% increase compared to the previous year and a remarkable 44.7% rise from the same period in 2019. This information was shared by Prime Minister Aziz......
At the much-anticipated GITEX Africa 2024 in Marrakech, Morocco, Ghita Mezzour, Minister Delegate for Digital Transition and Administrative Reform, delivered a captivating keynote address, vividly illustrating the nation's digital renaissance. Mezzour's words resonated with Morocco's steadfast......
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