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Addressing Luggage Woes at Casablanca Airport: A Coordinated Effort

Friday 12 January 2024 - 09:48

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Frustrated travelers at Morocco's busiest airport have recently encountered exasperating delays in receiving their checked bags, prompting authorities to collaborate on resolving the luggage delivery issues.

In response to a surge in complaints regarding misrouted and lost baggage, the Mohammed V International Airport in Casablanca has established a dedicated coordination unit. This unit is working closely with key partners, including Royal Air Maroc, customs, security forces, and baggage handlers, to pinpoint and address screening process issues that have disrupted luggage transit at Terminal 1.

Social media has been abuzz with videos depicting irate passengers anxiously awaiting their bags, delayed for days due to these disruptions. One distraught passenger was captured pleading, "Bring back my luggage; it has my medicines. I am going to die."

To expedite the return to normal baggage delivery, an approved action plan has been implemented. This plan involves increasing staff, creating new sorting areas, and retraining handlers on the terminal's automated system.

Reassuringly, officials have communicated to anxious travelers that a comprehensive effort is underway to promptly rectify the situation. However, until normalcy is restored, passengers continue to endure the inconvenience of arriving at their destination only to face prolonged waits for their belongings.

While recent luggage troubles at Morocco's busiest airport have undoubtedly left travelers with a negative experience, authorities assert that proactive steps are being taken to restore the smooth flow of baggage handling.