DGSN and Mediator sign deal to modernize administrative services
The General Directorate of National Security and the Institution of the Mediator of the Kingdom signed a cooperation agreement in Rabat aimed at modernizing, simplifying and improving administrative services for users. The agreement sets a framework for closer institutional coordination focused on service efficiency and digital transformation.
The signing took place during the DGSN open days in the capital, reflecting a broader effort to strengthen public engagement and showcase institutional reforms. Both parties emphasized the need to improve the handling of administrative requests and complaints through more structured and responsive processes.
The agreement introduces a technical coordination mechanism designed to support faster processing of files and improve communication between services and citizens. It also promotes the use of secure digital tools in administrative management, aligning with ongoing efforts to modernize public sector operations.
The two institutions confirmed their commitment to strengthening digital administration practices while ensuring efficiency, trust and data protection. The framework also aims to reduce delays in decision making and improve overall service quality through the integration of new technologies in public service delivery.
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