Keywords: Public service
Tensions are rising within the municipal police force in La Baule, a seaside town in western France, as officers express growing dissatisfaction over working conditions and pay. On Thursday, around a dozen officers gathered in front of the town hall, supported by trade unions, after filing a formal......
In Rabat, experts gathered to explore new approaches to evaluating public service governance during a roundtable organized by Institution of the Mediator of the Kingdom in partnership with Friedrich Naumann Foundation. Discussions highlighted the evolving role of performance indicators,......
In Casablanca, during the Love Brand Ceremony 2026, organized as part of Les Impériales Week, a major shift was confirmed: the emotional relationship with brands is no longer limited to commercial spheres. It now extends to digital public services, which have become essential touchpoints in citizens’......
Hassan Tariq, appointed by His Majesty King Mohammed VI on March 24, 2025, now serves as Morocco's Mediator of the Kingdom, succeeding Mohamed Benali El Alaoui. In this prominent role, Tariq acts as a vital link between citizen grievances and state administration, addressing disputes involving public......
HM King Mohammed VI has approved the creation of a National Day of Public Service Mediation, to be observed every year on December 9. The chosen date marks the anniversary of the establishment of Diwan Al Madhalim in 2001, an institution that later evolved into Morocco’s national Ombudsman.......
The Regional Multiservice Company (SRM) Casablanca-Settat has strengthened its presence in rural Morocco with the opening of a new customer service agency in Oulad Ali Toualaa, located in the province of Benslimane. The inauguration, attended by senior company officials and local representatives, marks......
Morocco has unveiled an ambitious national plan to transform its public administration through full-scale digitization, reflecting the country’s long-term strategy to modernize governance and enhance service accessibility. Speaking before parliament on Monday, Minister Delegate for Digital Transition......
Morocco’s Ombudsman Institution has launched an initiative targeting political party youth organizations, aiming to understand how younger generations experience and evaluate public services. The program comes amid rising public scrutiny of healthcare, education, and basic administrative services......
Morocco’s Ministry of Interior has announced the suspension of a Caid, a local administrative authority in Marrakech, following allegations of corruption. The decision is part of the ministry’s commitment to enforcing “public service ethics” and ensuring accountability among its......
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