Keywords: Customer service
Britain's communications regulator has imposed a £28 million ($37 million) fine on Virgin Media after concluding that the company repeatedly made it difficult for customers to cancel their contracts over a period spanning nearly three years. According to Ofcom, its investigation identified......
The SRM Casablanca-Settat has announced a series of new measures aimed at improving customer experience and strengthening its presence across the region. The initiative reflects a broader effort to modernize public utility services and make them more accessible to residents. One of the key changes allows......
The era of AI copilots and intelligent advisors may be drawing to a close. Gartner predicts that by 2028, more than half of all enterprises will stop paying for assistive intelligence tools, including copilots and smart advisors, and redirect that spending toward agentic AI platforms capable of autonomously......
Casablanca, Morocco – Marjane has been recognized for the fourth consecutive year as “Customer Service of the Year Morocco 2026” in the retail category, strengthening its reputation as a leader in customer experience. The announcement was made during the 9th edition of the event held......
AtlantaSanad Assurance has launched Assia, Morocco’s first artificial intelligence-based insurance assistant, marking a milestone for the country’s insurance sector. Assia is designed to provide personalized, real-time customer service 24/7, offering seamless access to insurance services......
In a bid to boost its customer service ratings, UK supermarket chain Morrisons has announced a new policy restricting shop floor staff from entering stockrooms, unless they are officially authorised. Beginning in August, only designated managers and employees—such as those responsible for online......
Bank Al-Maghrib (BAM), Morocco’s central bank, has initiated a collaboration with the Moroccan Professional Group of Banks (GPBM) aimed at enhancing customer satisfaction within the banking sector. This decision stems from a noticeable increase in complaints regarding service quality at bank branches......
For the sixth consecutive year, Electroplanet, Morocco's leading appliance retailer, has been awarded Customer Service of the Year Morocco 2025 in the category of Specialized Distribution of Home Appliances and Technology Products. This prestigious recognition, presented in Casablanca during the......
Royal Air Maroc (RAM) is facing intense scrutiny after a series of operational mishaps, the most recent leaving passengers stranded in Istanbul for over 24 hours. This incident has sparked significant concern about the airline's reliability and crisis management skills. The ordeal began when a RAM......
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