JD.com says robots will gradually transform the future of delivery services

Tuesday 23 June 2026 - 10:25

The rapid advancement of automation technologies is expected to reshape the delivery industry in the coming years, according to comments made by JD.com founder Richard Liu, who believes that robots will increasingly take over tasks currently performed by human delivery workers.

Speaking at a business forum in Beijing, Liu highlighted the growing role of robotics and artificial intelligence in the logistics sector. He noted that technological progress is likely to make automated delivery systems a central part of future supply chains, improving efficiency and reducing operational costs.

Recognizing the potential impact on employment, JD.com has launched initiatives aimed at preparing its workforce for the transition. The company has reportedly partnered with numerous educational and training institutions to help employees develop new skills that will remain in demand in the digital economy.

Training programs focus on areas such as robot maintenance, smart system operations, equipment management, and other technology-related professions. The objective is to support workers in adapting to changing labor market requirements rather than leaving them behind as automation expands.

Liu emphasized that innovation should not come at the expense of employees who have contributed to the company's growth. With hundreds of thousands of workers involved in its delivery network, JD.com is seeking ways to balance technological progress with workforce development.

The discussion reflects a broader global debate about the effects of artificial intelligence and robotics on employment. While automation can improve productivity and service quality, it also raises concerns about job displacement, particularly for workers performing repetitive or routine tasks.

Industry experts argue that the long-term impact of automation will depend on how effectively governments, businesses, and educational institutions prepare workers for new opportunities created by technological change. Many analysts believe that while some jobs may disappear, new roles linked to managing, maintaining, and improving automated systems will continue to emerge.

As e-commerce and digital services expand worldwide, companies like JD.com are increasingly investing in advanced logistics technologies, signaling a future in which humans and intelligent machines are expected to work side by side across the delivery sector.