Keywords: Customer
Uber Technologies Inc. is restructuring key internal operations by reducing headcount in its customer support division, reflecting a broader effort to cut overhead costs and accelerate the adoption of artificial intelligence across its platforms. The ride-hailing and delivery giant confirmed it is eliminating......
T-Mobile has raised its annual adjusted free cash flow forecast after reporting stronger-than-expected quarterly results, supported by growing demand for higher-value wireless plans and increased customer adoption of premium offerings. The United States telecommunications company said the shift toward......
Vivo Energy Morocco kicks off 2026 with a wave of recognition. The company, which distributes Shell fuels and lubricants as well as liquefied petroleum gas Butagaz in Morocco, has received three major awards that simultaneously honor the quality of its products, the performance of its customer service,......
The Regional Multi-Service Company (SRM) Casablanca-Settat has expanded its customer service network with the inauguration of a new neighborhood agency in Lahraouiyine, reinforcing its strategy to improve access to public utility services across the Casablanca-Settat region. The new facility, officially......
Britain's communications regulator has imposed a £28 million ($37 million) fine on Virgin Media after concluding that the company repeatedly made it difficult for customers to cancel their contracts over a period spanning nearly three years. According to Ofcom, its investigation identified......
McDonald’s France has confirmed it recently experienced a data security incident involving its customer loyalty program, leading to unauthorized use of reward points from several accounts. According to the company, cyber attackers were able to exploit weaknesses that allowed them to access loyalty......
The Danish Financial Supervisory Authority (FSA) has asked police to investigate whether Nordea Bank complied properly with anti-money laundering regulations in Denmark. The move reflects growing scrutiny of banks’ internal controls across Europe. Authorities are examining whether the bank met......
The SRM Casablanca-Settat has announced a series of new measures aimed at improving customer experience and strengthening its presence across the region. The initiative reflects a broader effort to modernize public utility services and make them more accessible to residents. One of the key changes allows......
Spanish fashion giant Inditex, the parent company of Zara, has reported an incident involving unauthorised access to transaction-related databases hosted by an external service provider. According to the company, the affected systems contained information linked to customer transactions but did not......
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