Keywords: Customer
The SRM Casablanca-Settat has announced a series of new measures aimed at improving customer experience and strengthening its presence across the region. The initiative reflects a broader effort to modernize public utility services and make them more accessible to residents. One of the key changes allows......
Spanish fashion giant Inditex, the parent company of Zara, has reported an incident involving unauthorised access to transaction-related databases hosted by an external service provider. According to the company, the affected systems contained information linked to customer transactions but did not......
Africa’s customer experience and outsourcing industry is entering a period of rapid transformation as artificial intelligence reshapes how services are delivered and managed. At GITEX Africa 2026 in Marrakech, industry leaders are shifting focus away from traditional call center models toward......
The era of AI copilots and intelligent advisors may be drawing to a close. Gartner predicts that by 2028, more than half of all enterprises will stop paying for assistive intelligence tools, including copilots and smart advisors, and redirect that spending toward agentic AI platforms capable of autonomously......
Two years after Broadcom completed its $61 billion acquisition of VMware, the large scale customer exodus many had predicted has not materialized. Instead, companies are gradually scaling back their reliance on VMware as they reassess long term infrastructure strategies. A new report released by CloudBolt......
CIH Bank has issued a warning after a viral video surfaced in which a customer claimed she had been defrauded. The bank clarified that the incident was linked to a scam, in which the customer voluntarily shared her banking information with fraudsters. According to CIH, the victim had been contacted......
Casablanca, Morocco – Marjane has been recognized for the fourth consecutive year as “Customer Service of the Year Morocco 2026” in the retail category, strengthening its reputation as a leader in customer experience. The announcement was made during the 9th edition of the event held......
A recent controversy has stirred public debate in Morocco after reports surfaced of cafés in major cities and tourist areas asking customers to renew their orders after one or two hours, or even limiting the time they can remain seated. Traditionally, cafés have been more than just places......
AtlantaSanad Assurance has launched Assia, Morocco’s first artificial intelligence-based insurance assistant, marking a milestone for the country’s insurance sector. Assia is designed to provide personalized, real-time customer service 24/7, offering seamless access to insurance services......
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