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Mohammed V Airport Excels, Securing Five Prestigious Awards in Global Aviation Rankings

Mohammed V Airport Excels, Securing Five Prestigious Awards in Global Aviation Rankings
Tuesday 12 March 2024 - 10:45
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In a remarkable testament to Morocco's aviation prowess, Casablanca's Mohammed V International Airport has once again distinguished itself, clinching an impressive array of five awards in the highly esteemed International Airport Service Quality (ASQ) rankings for 2023. Organized by the revered Airports Council International (ACI), these accolades affirm the airport's steadfast dedication to providing an exceptional travel experience.

Amidst fierce global competition, Mohammed V Airport has solidified its status as a premier aviation hub, claiming the top position in Africa for airports catering to between 5 and 15 million passengers annually – a remarkable achievement it has now accomplished for the second consecutive year. This resounding recognition not only celebrates the airport's commitment to service excellence but also underscores the outstanding efforts of its staff in ensuring a memorable journey for passengers.

The airport's triumph extends beyond its continental dominance, as it has also been lauded for offering the most pleasant and cleanest facilities in Africa. This recognition speaks volumes about the meticulous attention given to every aspect of the passenger experience, from the moment travelers step into the terminal until they embark on their next adventure.

The ACI's ASQ rankings are widely acknowledged as the gold standard in the aviation industry, meticulously assessing passenger satisfaction across a comprehensive range of metrics, including service quality, waiting times, staff courtesy, and facility cleanliness. By excelling in these rigorous evaluations, Mohammed V Airport has firmly established itself as a beacon of excellence, setting a benchmark for airports worldwide.

In another testament to Morocco's aviation excellence, Marrakech Menara Airport has also carved out a place for itself in aviation history, securing the esteemed title of the best airport in Africa within its category. This milestone underscores the nation's unwavering commitment to delivering world-class travel experiences across its airports.

As Morocco prepares to host prestigious international events such as the 2025 Africa Cup of Nations and the 2030 World Cup, the National Airports Office (ONDA) remains unwavering in its pursuit of enhancing airport service quality, ensuring that visitors from around the world are greeted with the warmth and hospitality for which the country is renowned.

The 2023 ASQ survey encompassed a staggering 600,000 passengers across more than 400 airports worldwide, with over 2,900 passengers evaluating the services offered at Casablanca Mohammed V and Marrakech Menara airports. This comprehensive assessment underscores the validity and significance of the accolades bestowed upon these exceptional aviation gateways.


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