Keywords: Customer experience
Air India has received the Airline Strategy Award for Digital Leadership from FlightGlobal, recognising the airline's ongoing technology transformation since its return to the Tata Group. The award was presented to Air India Chief Executive Officer and Managing Director Campbell Wilson and Chief......
Africa’s customer experience and outsourcing industry is entering a period of rapid transformation as artificial intelligence reshapes how services are delivered and managed. At GITEX Africa 2026 in Marrakech, industry leaders are shifting focus away from traditional call center models toward......
Centrale Automobile Chérifienne (CAC), the official importer in Morocco for prestigious brands such as Volkswagen, Audi, ŠKODA, Porsche, Bentley, SEAT, and CUPRA, reaffirms its commitment to excellence and innovation in the automotive sector. Since its founding in 1929, the CAC has tirelessly......
Royal Air Maroc (RAM), Morocco's national airline, has once again been named "Best Airline in Africa" at the prestigious GT Tested Reader Survey Awards. The accolade, awarded by Global Traveler magazine, marks the second consecutive year RAM has received this honor, solidifying its status......
In the ever-competitive realm of commercial aviation, Saudia, the national airline of Saudi Arabia, has firmly established itself as one of the fastest-growing airline brands on the global stage, according to Brand Finance's annual report on the top 50 airline brands. Saudia's brand value has......
In a groundbreaking achievement, "win by inwi," the 100% digital product brand of inwi, has been honored with the "Best Digital Customer Experience" award in Africa at the 17th Telecom Review Leaders' Summit held on December 6 and 7 in Dubai. This prestigious accolade for "Best......
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