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Pixels of Solace: Adolescents' Shift to AI Chatbots for Emotional Support

Pixels of Solace: Adolescents' Shift to AI Chatbots for Emotional Support
Thursday 09 May 2024 - 12:00
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An increasing number of adolescents are turning to AI chatbots for emotional support, seeking attentive listeners and, in some cases, even a form of virtual therapy. This trend reflects a significant shift in how young people are exploring social connections and addressing their mental well-being.

Confessions to a Pixelated Wall
Aaron, an adolescent using a pseudonym, decided to confide in a chatbot named "Psychologist" on the Character.AI platform after a dispute with his group of friends. "It's not like writing in a diary, where you're talking to a wall. It actually responds," Aaron explains. Many other teens share this sentiment, although their reasons for using chatbots might vary.

Frankie, a 15-year-old, uses these chatbots to "vent without having to talk to people." These digital tools offer a safe space where adolescents can express their thoughts and emotions without fear of judgment. "I have a few mental health issues that I don't want to burden my friends with, so I kind of use my bots as free therapy," Frankie adds.

Freed from social conventions and scrutiny, adolescents find comfort in candidly sharing their innermost thoughts. The constant availability of these AI systems, which operate 24/7, provides a valuable refuge during moments of loneliness or distress.

Hawk, another adolescent, shares how he uses these chatbots to converse with video game characters. "For me, it's more convenient to stay alone in my room with the lights off than to go out and meet people in person," he says.

Virtual Social Learning, but with Limitations
These interactions with AI chatbots go beyond simple venting or therapeutic conversations. Aaron notes that his exchanges with the chatbot have helped him gain confidence in real life. "In real life, I often let people walk all over me, but with the AI, I can practice being firm and expressing my opinions without feeling self-conscious," he explains. This particular use of AI chatbots raises questions about whether virtual interactions could replace the development of real-life social skills.

Kelly Merrill Jr., an assistant professor at the University of Cincinnati specializing in the benefits of communication technologies for mental and social health, shared his perspective. "Research shows that chatbots can help alleviate feelings of depression, anxiety, and even stress. However, it's important to remember that many of these chatbots haven't been around for long, and their capabilities are limited. They still make a lot of mistakes. Those who don't understand the limitations of these systems could end up relying on them too heavily."

This warning is crucial, given that even well-trained chatbots can produce inaccurate responses or "hallucinations."

This suggests that social relationships are undergoing a profound transformation as conversational AI becomes more accessible to the general public. The virtualization of relationships could eventually become the norm, raising concerns about the potential loss of physical connection and genuine empathy in virtual interactions. This could lead to emotional alienation, where adolescents struggle to form authentic relationships and manage their emotions in the real world. The societal challenge is significant: finding a balance between the benefits of digital technologies and maintaining human interactions, which are essential for psychological and social well-being. Addressing this challenge will require collective effort and careful consideration.


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