Samsung Issues Recall for More than 1 Million Electric Ranges Over Fire Risk

In a significant move that has sent ripples through the home appliance industry, Samsung has initiated a recall of over 1 million slide-in electric ranges. This action is in response to a potentially hazardous design flaw that has resulted in numerous fires and injuries across the United States.

The recall, officially announced by the U.S. Consumer Product Safety Commission (CPSC) on Thursday, affects 30 distinct models sold between May 2013 and August 2024. These units, priced between $1,250 and $3,050, have been found to pose a substantial fire risk due to the unintended activation of their front-mounted control knobs.

Since 2013, Samsung has received more than 300 reports of accidental range activations, often triggered by unsuspecting humans or pets. The consequences have been severe, with 250 fires reported, 18 of which caused extensive property damage. The human toll has been equally concerning, with 40 injuries reported, eight of which required medical attention. In a particularly distressing development, at least seven fires resulted in pet fatalities.

The CPSC has issued stern warnings to consumers, emphasizing the importance of keeping the range top clear of any items that could potentially ignite if the appliance is accidentally activated or left on. This precautionary measure highlights the gravity of the situation and the potential for disaster if proper care is not taken.

In response to the crisis, Samsung is offering a free remedy in the form of knob locks or covers. The company has established multiple channels for affected customers to obtain these safety devices, including a dedicated website, a toll-free hotline (1-833-775-0120), and email support.

While acknowledging the seriousness of the issue, Samsung has assured consumers that they can continue to use their slide-in electric ranges while awaiting the arrival of the safety accessories. The company maintains that its knobs meet industry safety standards, suggesting that the problem lies in the ease of accidental activation rather than a fundamental design flaw.

Looking forward, Samsung has taken proactive steps to address the issue in its newest models. In April 2024, the company introduced slide-in ranges featuring innovative three-step precision knobs. These new controls require a specific "pinching" action followed by a "push and turn" movement to activate, significantly reducing the likelihood of unintended use.

Furthermore, Samsung has leveraged its smart home technology to enhance safety features. Select ranges with Wi-Fi connectivity can now send alerts via the Samsung SmartThings app when a burner is activated. Some models also incorporate illuminated knobs with distinctive blue LED lights to provide a visual indicator of active burners.

It is worth noting that Samsung is not alone in facing this challenge. The company points out that CPSC public data includes numerous reports of accidental activations involving front-mounted knobs across various manufacturers. In light of this industry-wide concern, Samsung is participating in a CPSC "Joint Gas and Electric Range Knob Working Group" alongside other major brands to improve knob safety standards across the board.

This recall serves as a stark reminder of the potential dangers lurking in everyday household appliances and the critical importance of continuous safety innovations in consumer products. As the situation unfolds, it will be crucial for consumers to stay informed and take advantage of the safety measures being offered.

For those affected by this recall, swift action is recommended. Obtaining and installing the provided safety devices could mean the difference between a safe home and a potential disaster. As the home appliance industry grapples with this widespread issue, consumers and manufacturers alike must remain vigilant in the pursuit of safer, more reliable products for our homes.